Privacy Policy

How Prodec Group Services collects, uses, and protects your personal data when you get a quote, book a consultation, or use our website.

Last updated: 1 July 2026

1. Who we are

This Privacy Policy explains how Prodec Group Services ("Prodec", "we", "us", "our") collects, uses, and protects your personal data when you visit our website, request a quote, book a consultation, or otherwise get in touch with us for building, decorating, maintenance, electrical, or facilities services.

We are a UK-based, family-run multi-trade contractor operating from Wymondley Hall Farm, Priory Lane, Little Wymondley, Hitchin, Hertfordshire, and we are the data controller for the personal data described in this policy.

2. Data we collect

We only collect what we need to quote for, deliver, and manage your project. This includes:

Contact details: name, email address, phone number, and property or business address, provided when you submit a quote request, book a consultation, or contact us directly.
Project details: the nature of the work, site access notes, and any photos or documents you choose to share with us to help us scope a job.
Communications: records of emails, calls, and WhatsApp messages exchanged with our team, kept so we can track a project accurately.
Website usage data: pages visited, browser type, and device information, collected automatically when you use our site.

We do not sell your data.

Information you give us to get a quote or book a job is used to serve you, nothing else.

3. How we use it

To respond to quote requests and consultation bookings
To plan, schedule, and carry out agreed work, including coordinating with subcontractors or suppliers where needed
To send project updates, appointment confirmations, and invoices
To meet our health, safety, and compliance obligations (including IPAF and PASMA-related recordkeeping where relevant to a job)
To improve our website and services based on how they're used
To send occasional updates about our services, if you've agreed to hear from us. You can opt out at any time

4. Our legal basis for processing

Under UK GDPR, we rely on the following legal bases:

Contract: processing needed to quote, schedule, and deliver work you've asked us for
Legitimate interests: running and improving our business, and keeping records for insurance and compliance purposes
Consent: for marketing communications and non-essential cookies, which you can withdraw at any time
Legal obligation: where we're required to retain records for tax, safety, or regulatory reasons

5. Cookies

Our website uses a small number of cookies to make core features work (such as remembering your consultation booking progress) and to understand, in general terms, how visitors use the site. You can control or disable cookies through your browser settings. Blocking essential cookies may affect how parts of the site function, such as the booking form.

6. Sharing your data

We share data only where it's needed to deliver your project or run our business:

Trades and subcontractors we bring in for specialist elements of a job (e.g. electrical or specialist certification work), limited to what they need to complete their part
Service providers who support our operations, for example our website host, booking system, and accounting software
Regulatory or public bodies, where we're legally required to disclose information

We do not sell or rent your personal data to third parties for their own marketing purposes.

7. How long we keep it

We keep project and client records for as long as needed to deliver the work, support any warranty period, and meet our legal, tax, and insurance obligations, typically up to 7 years after a project completes, in line with standard UK record-keeping requirements for contractors. Marketing contact details are kept only until you unsubscribe or ask us to remove them.

8. Your rights

Under UK GDPR, you have the following rights over your personal data:

Right	What it means
Access	Request a copy of the personal data we hold about you
Rectification	Ask us to correct inaccurate or incomplete data
Erasure	Ask us to delete your data, where we're not required to keep it
Restriction	Ask us to limit how we use your data in certain circumstances
Objection	Object to processing based on legitimate interests or direct marketing
Portability	Request your data in a portable format, where technically feasible

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk, the UK's data protection regulator.

9. Security

We take reasonable technical and organisational steps to protect your personal data against loss, misuse, or unauthorised access, including restricting access to client records to staff who need them to do their job. No method of storage or transmission is completely secure, but we take this responsibility seriously and review our practices regularly.

10. Children's privacy

Our services are directed at adults arranging building, maintenance, and property work. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will remove it.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your data, get in touch:

Prodec Group Services
Wymondley Hall Farm, Priory Lane, Little Wymondley, Hitchin, SG4 7HE, United Kingdom
Phone: +44 1438 550103
Contact form: prodecgroupservices.co.uk/contact-us